frequently asked question
How much does delivery cost?
UK Royal Mail tracked delivery costs £2.99: Deliveries take 3 to 5 working days from date of postage and are delivered between 8am - 9pm (excludes Weekends & Bank Holidays).
International tracked delivery: Deliveries can take 3-11 working days (excluding weekends and bank holidays). £7.49
Where is my order?
Please email your name and address to firstname.lastname@example.org if your order has not arrived in the designated time. Please note during peak season (May-September), it may take 1-2 days longer to receive your order.
How do I return an item?
Returns must be made within 14 days of receipt. Please contact email@example.com to make arrangements.
Product After Care
When treating stains be careful not to touch the rhinestones with any cleaner or treatment. These chemicals can damage the glue on the rhinestones, causing it to loosen it's hold.
Turn shirt inside out and hand wash or wash on a gentle cycle in cold water with similar coluored items. DO NOT USE BLEACH as this can also damage the rhinestones
Lay flat or hang to dry. You can dry on delicate using low heat with caution. The heat and tumbling action of a high dryer can damage the glue and rhinestones.
DO NOT iron over the rhinestone - our rhinestones are permanently affixed using a heat press to ensure proper adhesion. Exposing your shirt or hoodie to high heat (high dryer cycles or household irons) can melt the glue and could cause stones to move or even fall off.